Preserving Consumer Privacy

A) Information You Provide to Us   

Personal Information and Sensitive Personal Information. We may ask you to provide personal information that could reasonably be used to identify you, such as your name, email address, telephone number, date of birth, physical address and other identifiers you choose to provide (“Personal Information”). We may also process Sensitive Personal Information (“SPI”) as defined by applicable law (for example, precise geolocation to provide location-based features if you enable location services). We collect information through various forms and places within the Services, including account registration forms, “contact us” forms, event sign-ups, or when you otherwise interact with us online or offline. We retain this information as long as needed to provide the Services or as required by law, consistent with the retention periods disclosed below.   

B) Information We Collect as You Access and Use the Services   

We and our third-party service providers may automatically (or passively) collect certain information whenever you visit or interact with the Services, for the purposes described in this Privacy Policy (e.g., functionality, analytics, security, advertising) (“Usage Information”). This may include your browser type, the URL that referred you to our Services, pages or screens you visit, and the time of day, among other data. We may collect your IP address and other device identifiers (“Device Identifiers”), which may be considered Personal Information under applicable law.   

Technologies We Use Include (Without Limitation):   

• Cookies & Similar Technologies. Cookies and similar technologies may be used for purposes such as enabling functionality, maintaining your preferences, measuring performance, and supporting advertising in accordance with our Cookie Policy. You can manage cookies via your browser settings and through our Cookie Management Center[Cookie Settings/Your Privacy Choices] page; disabling cookies may limit some features.   

• Web Beacons. Small files (e.g., clear GIFs) may help us measure usage and the effectiveness of emails, links, and features.   

• Embedded Scripts. Code temporarily downloaded to your device that may be used to collect information about your interactions (e.g., links you click). Active only during your session.   

Analytics & Advertising. We use analytics to understand service usage and may enable cross-context behavioral advertising. Under certain state laws, this may constitute “sharing” of personal information. You may opt out of sale/sharing via Data Subject Request Form and selecting “Do Not Sell or Share My Personal Information” and we honor browser-based opt-out preference signals. Retention periods for these categories of information are disclosed in the “Retention” section below.   

C) Information Third Parties Provide About You   

We may supplement information we collect with data from service providers, business partners, or public sources (e.g., demographic or interest information) to enhance our ability to serve you, tailor content, and offer products or services that may interest you. We apply this Privacy Policy to Personal Information received, unless disclosed otherwise.   

D) Information You Provide About a Third Party   

If you send someone else a communication from the Services (e.g., an invitation to a friend), we use the information you provide (names, email addresses, etc.) solely to facilitate the communication and not for other marketing unless we obtain consent or state otherwise. Your friend may contact us at [email protected] to request removal of their information.   

E) Information Collected by Mobile Applications   

Our mobile applications may automatically collect “Mobile Device Information,” including: preferred language and country site, device phone number or unique device identifier, device make/model, IP address, operating system, mobile browser type, information about your interactions with the app and linked websites (e.g., frequency and duration of use, actions taken), personalization signals, and your precise geolocation (if you enable location services). Some of this may qualify as Sensitive Personal Information (e.g., precise geolocation, demographic attributes). We use such data only for stated purposes and you may limit its use via Data Subject Request Form . We may also collect information you knowingly provide (e.g., username, age, gender, addresses, phone, email, and photos you upload). We treat combined data or data that can be linked to you as Personal Information.   

We may use Personal Information, SPI (where applicable), Demographic Information, or Usage Information to:   

1. Provide information or Services or process transactions (including newsletters and offers where permitted by law or with consent);   

2. Enable participation in features such as sweepstakes, contests, or promotions, subject to the official rules and any additional privacy disclosures associated with that promotion;   

3. Process your registration and maintain your account;   

4. Improve and personalize the Services, including using analytics to understand usage and tailoring content or advertising (which under some state laws may be considered “sharing” of Personal Information);   

5. Communicate with you regarding the Services and policy changes;   

6. Operate our internal business;   

7. Maintain security and prevent fraud, comply with law and enforce our terms; and   

8. For other purposes disclosed at collection.   

Information submitted via “contact us” or similar functions will be used to address your inquiry; note that not all submissions may receive an individualized response.   

We may share non-personally identifiable information, such as aggregated user statistics, with third parties. We may share de-identified or aggregated information that cannot reasonably be used to identify you, subject to safeguards designed to prevent re-identification. We do not disclose your Personal Information to third parties for their own direct marketing without your consent. We may share information as disclosed at collection and as described in this Privacy Policy.   

Definitions (California & certain U.S. states). “Sell” means exchanging personal information for monetary or other valuable consideration. “Share” means sharing personal information with third parties for cross-context behavioral advertising.   

A) When You Agree to Receive Information from Third Parties   

If you opt to receive communications directly from third parties, your Personal Information will be subject to those parties’ privacy policies. To stop communications, contact the third party directly.   

B) Third Parties Providing Services on Our Behalf   

We use vendors to perform Services (e.g., hosting, features, analytics, email, customer support, fulfillment). We provide access to information under contracts that restrict use to specified business purposes, require them to act as service providers or contractors under applicable privacy laws, and obligate them to implement appropriate safeguards. Analytics providers may set their own cookies and collect identifiers and internet activity, which may constitute Personal Information under state privacy laws. You may opt out of this activity via Your Privacy Choices.   

C) Co-Branded Services   

Some features may be provided with third parties (“Co-Branded Services”) and may require disclosure of Personal Information to them. Co-Branded Services will identify the third party. If you register, you may provide information to both us and the third party, and your information will be governed by both this Privacy Policy and the third party’s privacy.   

D) Sweepstakes, Contests, and Promotions   

If you enter a promotion, Personal Information may be disclosed to third parties or the public as necessary to administer the promotion (e.g., winner selection, prize fulfillment) or as required by law or the promotion’s official rules.   

E) Administrative and Legal Reasons   

We may access, use, preserve, transfer, and disclose information (including Personal Information) to comply with law, legal process, or governmental requests; enforce our terms and policies; protect the safety, rights, property, or security of the Services or any person; or detect, prevent, or address fraud, security, or technical issues. In some circumstances these disclosures may occur without notice, consistent with applicable law.   

F) Business Transfer   

We may share information with our parent, subsidiaries, and affiliates. We may disclose and transfer information to a subsequent owner, co-owner, or operator of the Services or applicable database, or in connection with a corporate transaction (e.g., merger, consolidation, restructuring, sale of assets), including during due diligence. Any successor entity will be bound by this Privacy Policy (or a policy at least as protective) with respect to your Personal Information.   

We engage in online advertising, including cross-context behavioral advertising (or “targeted advertising”). This activity may constitute “sharing” (and in some cases “selling”) of Personal Information under certain state privacy laws. You may opt out of sale/sharing as described below, and we honor browser-based opt-out preference signals as a valid request to opt out for that browser. The categories of Personal Information that may be shared for targeted advertising typically include identifiers (e.g., device and online IDs) and internet/network activity.   

  Your choices:   

• Do Not Sell or Share My Personal Information: use Data Subject Request Form  (link in our website footer and, for our mobile apps, via in-app settings or the link provided in the app store listing).   

• Cookie controls: manage preferences at Cookie Management Center (controls are browser/device-specific and may reset if you clear cookie settings). Stricter necessary or essential cookies cannot be disabled.  

When you contact us, we may use AI-powered chatbots to enhance your experience and provide customer support, in accordance with this Privacy Policy. These chatbots may process Personal Information to generate responses, assist with tasks, and improve service quality.  We may use Personal Information or anonymized and aggregated Personal Information, as permitted by law or with consent, for improving chatbot performance and accuracy and training the AI model we use.  We do not use any high-risk AI systems or use SPI for training purposes, nor do we use AI systems and to make significant or consequential decisions, for extensive profiling, targeted advertising, or similar automated decision making. You also have the ability to contact a human.  

User Generated Content and Public Information. The Services may permit you to submit content (ideas, photographs, profiles, writings, music, video, audio, graphics, data, comments, suggestions, etc.). User-generated content is governed by our Terms of Use (and any promotion-specific rules, if applicable). Content you post may be publicly visible and may be indexed by search engines. Others may access and share this content. Think carefully before sharing information publicly. This Privacy Policy does not apply to information you choose to make public or share with others; we are not responsible for the accuracy, use, or misuse of any content or information you disclose or receive through the Services.   

Name and Likeness. We may publish your name, voice, likeness, and other Personal Information that is part of your User Content, and may use the content, or any portion, for advertising, marketing, publicity, and promotional activities, per our Terms of Use. We will not use your name, voice, or likeness from user-generated content in our marketing activities without your consent or as permitted under applicable promotion rules.   

The Services may include third-party content and links. Third parties may collect usage information and Device Identifiers when pages are served to your browser, and may use such information for analytics or advertising purposes. This may constitute “sharing” under state privacy laws; you can opt out via Your Privacy Choices. We do not control third-party privacy practices and encourage you to read the privacy statements of the destination site or app before submitting Personal Information.   

You are responsible for maintaining the accuracy of information you submit. The Services may allow you to review, correct, or update Personal Information you provided. We will honor verified requests to access, correct, or update Personal Information in our active databases within legally required timeframes, as may be applicable. You may modify marketing communication preferences by following email instructions or updating account preferences.   

If you have questions about: (a) access to Personal Information; (b) the collection, use, management, or disclosure of your Personal Information; or (c) this Privacy Policy, contact us:   

• Postal Mail: Privacy Coordinator, Del Monte Foods, Inc., 241 Sevilla Ave Coral Gables, FL 33134 

• Email: [email protected]   

• Website: Data Subject Request Form 

California (CCPA/CPRA)   

Categories collected in the last 12 months include identifiers, contact information, commercial information, internet/network activity, geolocation (from apps, if enabled), and inferences. Sources include you, your devices, service providers, and partners. Purposes include providing and improving Services, personalization/advertising, security/fraud prevention, and compliance.   
Your rights: Know/Access; Delete; Correct; Opt-out of Sale/Sharing; Limit Use/Disclosure of Sensitive Personal Information; Non-Discrimination; designate an Authorized Agent; and receive Notice at Collection.   
How to exercise: toll-free 1(833)981-0038; email: [email protected] webform at Data Subject Request Form. We honor browser-based opt-out preference signals as opt-out requests.  We verify your identify before processing requests and will respond within 45 days (extendable as permitted). If we deny your request, you may appeal by contacting us through the above channels.   

Minors. 

We do not sell or share personal information of consumers under 16 without required opt-in: for children under 13, a parent/guardian must consent; for teens 13–15, the teen must affirmatively opt in. Parents/guardians may contact us through [Your Privacy Choices] or the channels above to exercise rights for minors.   

Colorado, Connecticut, Virginia, Texas, Utah   

Residents may have rights to access, correct, delete, obtain a portable copy of their information, and opt-out of targeted advertising, sale, profiling, and (in some states) the processing of Sensitive Personal Data. Submit requests via the methods above.   

Appeals. If we deny your request, you may appeal by emailing [email protected] with “Appeal” in the subject line; we will respond within the timeframe required by your state.   

Authorized Agents. Authorized agents must provide proof of authorization and, where permitted, we may require the consumer to verify identity directly.   

We retain personal information only for as long as reasonably necessary for the purposes described (e.g., account management, security, legal/compliance), and then delete or de-identify it. Retention periods vary by category; for example, Identifiers are typically retained up to 3 years after last interaction, Commercial records up to 7 years, Internet activity up to 24 months, Geolocation up to 12 months, and information collected when you contact us up to 5 years, unless we must keep data longer (e.g., legal obligations or litigation holds).  

The Services are operated in the United States and primarily intended for users located in the United States and Canada. If you access the Services from outside these regions, your information will be transferred to, processed, and stored in the United States, and may be subject to U.S. law. Where applicable and required by law, we will rely on an appropriate transfer mechanism). For Canadian residents, you may request access and correction as permitted by applicable law by contacting us Data Subject Request Form or the channels above. 

Our online Services are general-audience sites and we do not knowingly collect Personal Information from children under thirteen (13). Parents/guardians may exercise rights on behalf of their children as permitted by law. We will take steps to delete any Personal Information collected that we later determine to be from a user under thirteen (13). If you are a parent or guardian and believe a child has disclosed Personal Information to us, contact [email protected].

We implement administrative, technical, and physical safeguards designed to protect Personal Information (for example, encryption, access controls, and monitoring). No method of transmission or storage is perfectly secure; we cannot guarantee absolute security, but we monitor and respond to security incidents consistent with law.   

We may change this Privacy Policy from time to time. Changes are effective upon posting. If we make material changes, we will provide prominent notice and, where required, obtain consent.

• Categories collected in last 12 months: identifiers; customer records (basic contact); commercial information; internet/network activity; geolocation (from apps, if enabled); inferences (limited, e.g., preferences). Each category is retained for the period disclosed in the Data Retention section.   

• Sources: directly from you, from your devices, from our service providers and contractors, and from business partners or public sources.   

• Purposes: providing and personalizing Services, supporting transactions, enabling promotions, analytics, security/fraud prevention, advertising/marketing, and legal compliance.   

• Disclosures for business purposes: service providers/contractors; promotion partners; analytics/advertising providers.   

• Sale/Sharing: we do not sell Personal Information for money. We may “share” identifiers and internet activity for cross-context behavioral advertising. You may opt out via Your Privacy Choices, and we honor opt-out preference signals.   

• Sensitive Personal Information: we may process precise geolocation in our apps when enabled. We use this only to provide location-based features and do not use SPI to infer characteristics. You can Limit the Use/Disclosure of SPI via Data Subject Request Form. 

Contact Information   

If you have questions or want to exercise your rights:   
Phone:   
Website: https://www.delmontefoods.com/contact-us    
Email: [email protected]  
Your Privacy Choices (Do Not Sell/Share; Limit SPI): Data Subject Request Form    
Cookie Settings: Cookie Management Center Email: [email protected]